What happens to unused quota?
The month's quota expires at the end of the month and does not carry over. Extra credit stays valid for 12 months from the date of purchase.
What if the quota runs out while a project is running?
Qalu does what the account administrator chose in advance: collection either moves on to extra credit or pauses until someone approves. Either way, everything saved before the limit stays, and administrators are notified.
Can we set a quota for each team member?
Yes. The account administrator can divide the quota among members or keep it shared, and can see what each member used in the search log.
How can we pay?
Monthly and annual subscriptions and extra credit are paid by card, and the invoice appears on your billing page. Organizations that need a contract or a purchase order can pay by invoice and bank transfer after sending a request.
Can we change plans or cancel?
Yes. You can change plans from the billing page, and an upgrade is charged pro rata for the days left in the cycle. A cancellation takes effect at the end of the current cycle, and your data remains available to export.